Implementation of the emergency communication system allows establishing a rapid response of police officers and other departments of public order service to a wide range of offenses. Citizens are able to quickly alert the representatives of law enforcement agencies about what happened on the streets, about crimes or other incidents by establishing a direct communication channel with duty department of the Ministry of Internal Affairs or a private security company. As a result, we observe the increased percentage of crimes solved hotfoot and general growth in safety of citizens through establishing "islands of security". In addition, one can simply contact the operator for a taxi service.
The system allows remote establishing of visual and audio supervision of the communication system unites.
Data from the emergency communication device is transferred to the call center where the duty officer responds to a message received from a subscriber (i.e. squad service).
The call center hosts the equipment to receive, register, and process data. The duty operator may use a workstation (AWS) which is a PC-based software system for monitoring and controlling objects HELP-M. When the duty operator receives a call from the emergency hotline, s/he hears the ringing while the APM specifying the name or number of the unit and a video from the digital camera device. All alerts received as well as data on voice calls and video are recorded in the database.